FAQ

Yes. All smartphones sold by DNA CELL are genuine and official products.

Yes. Every smartphone comes with 1 year official brand warranty provided by the manufacturer or authorized service center.

No. Products cannot be opened or checked before payment. However, after completing the payment, you may check the device in front of the delivery rider.

Yes. Customers are strongly advised to record a clear unboxing video when opening the package. This helps verify any issue if needed.

If you find any issue during delivery, inform the rider immediately and contact DNA CELL customer support for assistance.

Delivery time depends on your location and courier service. Usually, delivery takes a few business days.

If the order has already been shipped and the customer refuses to receive it, the customer must pay the courier return charge.

In most cases, replacement will be provided first. Refunds may be processed only if replacement is not possible.

If any issue occurs after the delivery process is completed, customers must claim service through the official brand warranty.

You can contact DNA CELL customer support through our official phone number, email, or social media pages.